Support

Three industry leading solutions: One unified support package

Trustix support is product agnostic and covers three world class solutions.

Purchasable on monthly subscription or per incident basis, network administrators can redeem incidents against installations of Trustix Secure Linux, Trustix Enterprise Firewall and Trustix CP+.

  • Expert support for Enterprise Server deployments
  • Priority assistance from dedicated response team
  • 24x5 Web and Email support
  • Globally accessible Phone support
  • Industry leading response times
  • Unbeatable value on per- incident packages
SupportResponse TimeScope of coverage
Email Support 24/5
North American Phone Support :9-9 ET M-F
Global Phone Support :9-5 GMT/CET M-F 		Email response time: Next working day
Phone response time: Next working day		Installation, configuration and troubleshooting

Monthly subscription support plan (best value)

Number of Incidents*Duration of creditPriceSelect
51 month**$75 per month

**Minimum 6 month contract.

Per incident support plans

Number of Incidents*Duration of creditPrice Select
1 (single incident)One off tickets$100
36 months$195
56 months$300
1012 months$500

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To read our knowledge base or submit a trouble ticket, please visit our support section

Each support package is useable against installations of:

Trustix Secure LinuxTrustix Enterprise FirewallTrustix CP+
  • Most secure and reliable Linux distribution available

  • Streamlined package selection maximizes performance

  • Preconfigured with secure defaults for all running services

  • Easily maintained and updated with the SWUP™ module

  • Unbeatable worldwide support options

  • Continuous development by Trustix™ Research Lab
  • Visualise DMZs - drag and drop security policy deployment

  • Integrate branch offices with 3DES encrypted VPN tunnels

  • Accelerate internet access times with proxy caching server

  • Authenticate remote workers with PKI X.509 certificates

  • Ensure high availability with fault tolerant automatic failover
  • Ultimate consolidated server infrastructure package

  • Trustix CP+ powerful, simple, secure server management

  • Trustix OS security hardened, server optimised Linux

  • Unbeatable Value - 2 World Class solutions- 1 low price

  • World class support for both Trustix™ OS and CP+

  • Unified point of purchase, Unified Support

  • Deploy a secure, CP+ managed server in under 30 minutes

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*An incident is defined as a single issue generally lasting no longer than 2 hours



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